A connected EQA journey
Programme information, schedules, implementation guidance and the route to results submission are connected so participating units can reach the right task quickly.
Work/Quality Control Center for Medical Laboratory – University of Medicine and Pharmacy at Ho Chi Minh City
Quality Control Center for Medical Laboratory – University of Medicine and Pharmacy at Ho Chi Minh City
A clearer platform for medical laboratory quality control
Easy Alo worked with the Quality Control Center for Medical Laboratory to build a website connecting external quality assessment, training and quality management information, helping laboratories and healthcare facilities reach the right programme, guidance and action at the right time.
IndustryHealthcare / Laboratory quality managementYear2022–2023
Featured caseQuality Control Center for Medical Laboratory – University of Medicine and Pharmacy at Ho Chi Minh CityThis is a delivered Easy Alo project. The case study focuses on the website and public-facing capabilities approved for publication; operational data from external quality assessment participants is not shown.
TouchpointsCenter website & EQA portal
UsersLaboratories, healthcare facilities, trainees
DevicesMobile, tablet, desktop
ContentEQA, training, quality management
Challenge
Project context
The Center serves audiences with distinct needs. External quality assessment participants need programme details, schedules, instructions and access to results submission; laboratory professionals need training information; healthcare facilities need documents and support for building quality management systems. A growing body of technical notices, schedules and resources required an information structure that was easy to navigate while clearly communicating the Center's role and activities.
Solution
Our approach
The website was organised around the Center's core responsibilities: external quality assessment, training, quality management, scientific research and resources. Frequent tasks such as checking EQA schedules, reading instructions, registering for training and opening the results portal were given clear routes. Content management enables the Center's team to maintain news, programmes, schedules and documents, while the responsive interface keeps technical information readable and usable across phones, tablets and desktops.
Inside the product
Decisions that shaped the system
Accessible training and support
Training programmes, schedules and registration sit alongside quality management consultancy, helping laboratory professionals and healthcare facilities find the support they need.
Structured technical content
News, notices, schedules, resources and contact information follow consistent patterns, allowing regular updates without making information harder to find or compare.
Delivery
From real operations to a working product
- 01Discover
Map services and information needs
We reviewed EQA, training, quality management, resources and the recurring tasks of participating laboratories.
- 02Design
Prioritise essential operational routes
Navigation and page patterns kept schedules, guidance, registration and results submission easy to recognise on every screen size.
- 03Build
Connect content with operational tools
We delivered the content-managed website and connected specialist access points while keeping EQA operational data separate from public information.
- 04Handover
Standardise ongoing content updates
The Center's team tested publishing notices, maintaining schedules and resources, and keeping operational links current before launch.
Results
One hubEQA, training and quality management information is organised centrally
Multi-deviceSchedules, guidance and technical resources remain accessible on every screen
ConnectedThe website routes users to the right operational portal and task
Detailed traffic and EQA operational figures remain confidential. These results describe delivered product capabilities, not estimated marketing claims.
Next step