ai11 min read
An AI chatbot a website can trust
Connecting a language model takes an afternoon. The work is deciding what the bot may say, where its knowledge comes from and what happens when it does not know.
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Notes from the work itself.
What we learn while designing, building and operating digital products.
operations10 min read
Monitoring that answers questions
A wall of dashboards is not observability. Useful monitoring starts from the questions someone needs answered while the system is misbehaving.
security11 min read
Security is not a launch checklist
Most incidents do not begin with an exotic exploit. They begin with an account nobody owns, an endpoint nobody remembers and a change nobody reviewed.
web9 min read
Performance is a design feature
Speed is not a clean-up task after the interface is finished. It is a chain of decisions about content, imagery, fonts, motion and code from the first design.
product10 min read
From a brief to a buildable roadmap
A practical way to turn a broad idea into a product scope with clear users, acceptance criteria, risks and priorities.
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